这篇客座博客文章是儿童专员Russell Wills博士撰写的。威尔斯博士介绍了他最新发表的报告‘State of Care’并邀请RSW博客的读者审阅报告并发表评论。
本周，我发布了我的办公室关于儿童，青年和家庭的第一份公开报告。的 护理状态 报告 summarises what we learnt from monitoring Child, Youth and Family and engaging directly with 孩子们 in 关心 between January 2014 and June 2015. I’m proud of the 报告 , and pleased to be able to share it with the public.
I wanted to share it personally with readers of the Reimagining Social Work blog because I know you have a strong interest in the current and future direction of Child, Youth and Family. You are actively thinking about many of the key issues raised in the 报告 , such as clarity of purpose and direction, child-centred practice, cultural capability, and workforce capacity and capability. I wanted to share some of our key findings directly with you, as key stakeholders committed to sharing best practice and improving the lives of 孩子们 in 关心. I hope this 报告 will make a useful contribution to your conversations about the future of Child, Youth and Family and the wider 关心 and protection system.
背景 护理状态 报告
My office has monitored Child, Youth and Family’s services to 孩子们 since our inception, but this is the first time we have aggregated our findings and shared 他们 publicly. In 2013 we refreshed our monitoring framework and decided to produce a public 报告 that aggregates our findings and summarises what 孩子们 told us. We wanted to bring a greater measure of transparency to our work and the work of Child, Youth and Family, and to help keep 孩子们 ’s voices central in decisions about their 关心.
Our findings and recommendations are intended to be constructive and give a ‘bird’s eye view’ of what is going well in CYF and where things need to be strengthened. We know that the majority of CYF staff are dedicated individuals who do a great job under the strain of immense workloads. Nothing in the 报告 is intended as a criticism of 他们.
Child, Youth and Family has strong 前端 systems and processes for investigating and making decisions about cases of potential abuse and neglect, which means it generally does well at keeping 孩子们 safe from immediate harm. After these 前端 decisions are made, however, CYF ’s case management and quality of 社会工作实务 is highly inconsistent. We found a number of systemic issues recurring across the sites and residences we monitored, including:
The ability of CYF ’s current workforce to address these issues is constrained in various ways: limited resources, high caseloads, the organisation’s current KPIs which focus 上 timeliness of 前端 work and not 上 -going support of 关心 placements, and the need to invest in training across the organisation to develop a workforce with the appropriate skillset. Issues regarding workforce capability, recruitment, training and retention were raised during almost every visit we undertook, and we believe these are behind much of the variable practice we have observed.
- To be provided with high quality social workers and 关心 givers;
- To be given a voice in decisions about their own 关心.
Some 孩子们 报告 ed positive experiences with Child, Youth and Family, but others 报告 ed very poor experiences. Generally speaking, the longer a child spends in Child, Youth and Family 关心, the more likely they are to experience harmful consequences. The feedback we received from 孩子们 suggests a system that is not centred 上 their needs, and that does not take into account the potential negative consequences of Child, Youth and Family’s actions and decisions 上 孩子们 .
Our overall observation is that Child, Youth and Family has become oriented towards 前端 processes for investigating and making decisions about cases of potential abuse and neglect, at the expense of 上 -going support for 孩子们 in all types of 关心 placements. This observation is supported by what 孩子们 and other key stakeholders told us about their experiences with Child, Youth and Family, and consistent with the conclusions in the recent 工作量和案例审查 由儿童，青年和家庭内部首席社会工作者办公室承担。
The reasons for this focus 上 前端 services are complex and historical, and we have not attempted to analyse 他们 in our 报告 . Rather, we have focused 上 ways to support Child, Youth and Family to maintain its focus 上 initial safety, and to expand this to include the 上 -going support necessary to improve 孩子们 ’s outcomes in the long term. This will require a greater level of investment in 孩子们 in all types of 关心 placement.
For this 报告 , we reviewed all our individual recommendations and developed a set of seven aggregated, future-oriented recommendations that we believe will help address shortcomings in the current system and improve 孩子们 ’s outcomes in future. We acknowledge that Child, Youth and Family can’t make all the necessary changes 上 its own. All the participants in the wider 关心 and protection and youth justice systems need to work together much better to deliver effective, high quality services to vulnerable 孩子们 .
- Invest more in 上 -going support for 孩子们 in all types of 关心 placements;
- Set clear expectations for other state agencies responsible for improving the outcomes of 孩子们 in 关心.
该报告包括有关每个建议的更多详细信息，可从以下网站获得： www.occ.org.nz/护理状态。我希望它会在Reimagining Social Work博客上产生一些有用的交流；我一定会不时签到以跟进对话。